Now bt are promising more than they can deliver with this upto 8 meg. Take a look at five steps to improve slow bt broadband speeds. Download speed achieved during the test was value for your connection, the acceptable range of speeds is value 1 value 2 additional information. This is the equivalent of the internet rush hour when lots of people are using the shared parts of. Hi all, ive been with bt 10 years on the bt broadband front, 512k to 1 meg line 1. Uk internet provider bt has today launched a new range of ultrafast fibre broadband packages to support both the latest hybrid fibre g. Im not getting the expected stay fast guarantee or.
These speeds will vary throughout the day and are likely to be slower during busy periods, especially between 810pm. If your broadband speed is slower than the speed quoted in your. Karen oxley of craster in northumberland says bt guaranteed her a minimum download speed of 45mbps if she signed up to infinity 1, despite the fact she was currently receiving only 7mbps. Its simple to create a sky id if you dont already have one, or get help with your sky id if youve forgotten your details. Being the kind of person that believes that you dont need to know how a car works to drive it i have just hoped that it would improve but its got to the stage where i have to now lift the bonnet.
Bt british telecom offers broadband internet, home phone and television service. Poor upload speed on bt infinity broadbanterbanter. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact bt and bt will try to fix it. Hello, i have been with bt home hub for sometime now and it was good to begin with but now it is not as good any more with my download speed decreasing to 0. Pick the upload and download speeds you need, from 10 mbps all the way up to 10gbps. If youre having trouble with your broadband speed, or just want to test how its doing, our broadband performance tester makes it simple.
Bt speedtests have similar results but download speed has never been above 20002500. Discussion in bt broadband started by hybridtheory, jan, 2014. Dedicated internet access means you can send and receive. Make a formal complaint about your broadband speed. Date country latency ms jitter ms download speed kbps upload speed. Discover different ways you can significantly affect your broadband speed by making simple changes in the home. Assured rate ip profile for your line is value important. Ive made 4 calls to the helpline over the past few weeks but i seem to be getting nowhere with my problem and the last update to my ticket was on mon 18th which said swanpro have confirmed vp is not. If you prefer you can download this template letter to make a formal complaint to your broadband provider about the speed of your. Weve put together all the facts, figures and faqs to back up our claims so you can see exactly what youre getting. Hello, i am having problems with my broadband speed, coming in, i am going to replace my bt home hub 5 with a netgear router i have run a speed test with my bt home hub 5 and got the following, download 22. Just visit our broadband speeds explained its also worth noting broadband speeds may be affected by things we cant control like the use of wifi, the device youre using, the wiring in your building and the number of users online and accessing a particular website.
Once youve answered some simple questions, youll receive an email with a readytogo complaint letter to send to your broadband provider. At bt we want to give you the best and most reliable broadband speed in the uk. I tried it on my laptop which i didnt install windows and the same happens there. Your kit, wireless performance, home wiring and even the time of day can all make it slower. Sign in with your sky id and well run tests on your connection and setup to find what may be causing your problem, then show you quick steps to help fix your connection or your slow wifi not got a sky id. Im using the latest version of transmission and i had no problems with download speed when i. With our btnet leased line, you get a dedicated internet line and dont share your bandwidth with anyone else. After being promised a speed of internet that i was happy with then recieving not even half of the promised speed and still paying the same price that other homes. Is your isp slowing down your broadband speed which. It makes me furiuos as i pay for an up to 8 mbyte download speed. The broadband speed to your sky hub could be faste. Bt broadband desktop help helps you get back on line if you are disconnected, set up your email account and fix issues if it stops working.
Slow broadband speeds could hinder xbox console streaming for uk gamers. I suggest you locate your main bt socket and if you have the version that looks like the socket is in 2 halves with a groove between the 2 halves, undo the 2 screws, removing the front plate and plug the homehub with a filter directly into the test socket located on the right hand side of the bit still attached to the wall. How do i complain about appalling bt broadband speed. Previously the isp only offered a 200mbps 20mbps upload and 300mbps 30mbps upload service. Isp bt launch 152mbps and 314mbps uk ultrafast broadband g. All of a sudden i am having slow download speeds as well. In the last few weeks i have noticed a great reduction in performance.
So you get exceptional speeds with ultralow latency that never, ever slow down. With our free to use broadband speed tests, you can see what speeds youre getting or will get if you join us. Write this down or copyandpaste it to a text document and save it. Bt slow broadband speed complaint bt complaint submit. Armed with this information, you can then use our broadband speed test to. Im on contract with bt for about 4 months, broadband was working perfectly fine till about two weeks ago. We demand ever faster broadband speeds and want to. Page 1 bt essentials wifi powerline 500 user guide plug in powerline near your router 1 plug one end of the ethernet cable into a spare ethernet socket on your routerhub. With our free to use broadband speed tests, you can see what speeds youre. Internet connections are available through adsl or bt infinity branded fibre technology. Make sure that you are not on an old, slower fixed speed product such as 0. If you have a busy house that does lots of things online then bt broadband unlimited is the right broadband package for you.
Minimum guaranteed download speed speed promise before your service starts, we will provide you with the minimum guaranteed access line speed and an estimate of the upload and download you may expect. They stated i pay for the size and not speed of download. After contacting the helpline i changed the channel on the hub and it improved for a short time. Bt checked my line and told me it was the distance i was from the exchange. Bt broadband desktop help free download and software. When contacting the bt broadband helpdesk, the agent might ask you for. I have a 10mbs and now its only around 67 mbs in past i had more. I have bt option 3 which is supposed to have a download speed of 2mb. Go because i had to do a clean windows install i observed that my download speed is slower then usual. One particular avi file is only downloading at 10ksec. You have had too many unsuccessful attempts to login. A friend is on the original 4010 bt infinity and has a download speed of 37 mbps, upload of 1. Slow broadband isnt just caused by issues with the network. If that is the case, why do they continually advertise there up to 20 mbyte download speeds on tv.
The speed at which information is transferred from the internet to your computer. Two questions is it true that bt actually upgrade people free of charge to infinity 2 8020 if they ask. Speed up, slow down were constantly told that speed is important to getting things done in work, in life. Speed it up by getting rid of unwanted addons addons might make your web browser more powerful, but install too many and it can grind to a halt.
Hi all, this forum is my last hope, i will try to be as clear as possible. Have you checked out the many threads on slow bb speed. Five steps to improve slow bt broadband speeds bt help. Slow broadband can have all kinds of causes, from technical faults to. Hello i am basically writing this post for advice on my internet speed which is by far the slowest internet connection i have ever seen. After this, try downloading something that was taking a very long time before to download, prior to the changes to see if theres any difference. These are the rates at which data is transferred between the network and your bt hub. This tool can average connection speed for any internet provider, country or city in the world. Many homes will be able to get superfast broadband with a fibre optic specifically fttc broadband deal from either virgin media or an openreach bt network provider such as sky, bt. Hey was actually getting what i was paying for and bit more. Extra some people report that changing the mtu size from 1500 to for example 1473 works, however from a technical point of view this does not make any sense and will create more overhead on your lan.
I have followed skys advise and carried out the broadband testing procedures and it flags up that speed to my hub could be faster. Im experiencing very slow download speeds between 1. I am downloading the same file using utorrent and its at 200ksec. Bt broadband unlimited offers customers broadband packages with average speeds of 10mb alongside the uks most powerful wifi hub. My fttc broadband with bt was tested at installation as being potential maximum of 34 mb download speed.
If your broadband service cannot achieve the estimated speed, you should contact the. A slow internet download speed can become very annoying if your. If other people in your area get a faster speed than you, speak to your provider about. Over the last year at least my download speed as checked on bt wholesale test, has been about 26. Bt openreach managed to come out and look at the line and fix that but the issue now seems to be with the hub. And secondly, is there any usual or wellknown reason for the poor upload speed of 1. Problem with broadband speed coming into my bt vision box. Virgin media and vodafone top for speed in home broadband awards. When i was with o2 i used to achive speeds of 5500 6000.